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Sister Publications
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Placing An Advert - Frequently Asked Questions
If
you are having trouble placing an advert via our website please
take the time to read through our frequently asked questions below.
If you are still having problems please call the web editor on 01392
888489 between 9am and 5.30pm weekdays only.
•
How
do I place an advert online?
»
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•
How do I place an advert online?
»
To place an advert in your local paper via our website click the
'Buy and Sell' button which is located near to the top right hand
side of our site. Alternatively click the 'Place an advert' link
from our left hand navigation menu.
If prompted, next select the main publication you wish to advertise
in. Multi-publication packages are available under each title.
The next page you will see asks you to pick a category for your
advert. For example if you were advertising your car you would click
on the 'Motors' category.
Now select the type of advert you would like to place from the options
listed. This could be an advert that is displayed in a box, as plain
text (lineage), with a photo or for one or two weeks depending on
the advert category you have selected.
Once you have selected the correct advert type you will be asked
to enter your advert into the text box provided. Read through the
instructions listed with each advert type to make sure you enter
the correct number of words and also choose the correct package/cost
option where applicable.
Click the 'Add to Basket' button.
The following page will display your advert along with its price
in a table for you to check through.
If you would like to add another advert click the 'Go Shopping'
button to return to the category index and submit your second advert.
When you are happy with your advert(s) click the 'Purchase' button
to continue (even if your advert is free of charge you will have
to click 'Purchase' to submit your advert to us).
If you are prompted with a security alert click 'OK' to continue.
The next page will display your advert again and ask you to either
'Log-in' if you have used our site before or 'Sign up' as a new
member if not.
If you have already registered click the 'If you are already a member
please CLICK HERE to Log-in' link. This will take you to a page
where you can enter the email address and password which you registered
with to continue.
If you need to sign up click the link which says 'New members please
CLICK HERE to sign up here'. You will be asked to enter your name,
address, email address, telephone number and a password to continue.
Click 'Submit Details'.
Once logged in or registered your advert will be displayed again
followed by your name, address and telephone number.
If your address is missing click the 'Add new address' link to enter
your house number and postcode, then submit and confirm this new
address.
If you are trying to send a paid for advert you will now be asked
for your credit or debit card details. Enter these carefully.
Once you have completed all the fields click the 'Proceed with order'
button.
You should then see a thank you page and you will also receive an
email to confirm that your advert has been submitted successfully.
Follow the link to the 'Order Status' page to track your advert
through our system.
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•
I
have filled out my advert text but when I click the 'Add to Basket'
button the page just reloads and doesn't go any
further »
This often happens when you have too many words in your advertisement.
Check the advert information text for a word limit. A new word is
counted every time you use a space in your advert. A telephone number
entered as '01234 567890' would therefore count as two words. You
must put spaces between all your words, if you try to cheat the
system by joining words together that shouldn't be, your advert
may not be printed.
Even if you are convinced you have the correct amount of words please
try removing one or two more before calling us.
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•
I
am trying to upload a photo to accompany my advert but it won't
work. What am I doing wrong? »
This option is only available when booking a family announcement.
To attach an image to your advert it must first be saved in a 'jpg'
or 'gif' format. You must have saved your image as this format from
your camera, scanner or image editing software and not just renamed
the file. Renaming a file does not change it's format.
Image file names must not have any spaces or characters other than
the letters a-z 0-9 a hyphen - or an underscore _
All image file names must end in .jpg or .gif and there should be
no other dots in the file name except in this place.
To upload a file click the 'Browse' button. This will open a window
showing files on your computer. Navigate through this window to
where you have saved your image. When you can see your image use
your mouse to highlight the file name and click the open button.
The window should then close and your image name, preceded by its
location on your computer, will be displayed in the text box next
to the browse button. Once you have completed your advert text click
the 'Add to Basket' button, if you have followed all the steps above
correctly you should be taken through to a new page. This means
that your image has been uploaded successfully. Continue with the
check out process.
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I have filled in my registration details and clicked submit, but
he page keeps refreshing.
Please ensure
that you have filled in all fields, including your full address
and postcode.
Occasionally
some virus checkers/ firewalls affect the online adbooking system,
please check the settings on your computer.
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I
want to place a Trades and Services advert, where can I do this?
»
Unfortunately we cannot take Trades and Services adverts online
at present. To place a Trades and Services advert please call our
Exeter office, on 01392 888444, or our Barnstaple office (North
Devon Gazette only), on 01271 344303.
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I'm
not sure whether my advert/order has been sent or not »
When an order has been sent you will see a page that says 'Thank
you for your order'. This page also offers you a link to the order
status page to track your order.
If your order has been submitted successfully you will also be sent
a confirmation email to the account you used to register with us.
If you haven't received an email or seen a thank you page it is
likely that you have not yet managed to send your order. Please
read the other questions on this page to try and find out why.
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•
Can
I place my advert/order over the phone? »
Paid for adverts such as Motors and Property boxes can be placed
online, by coupon or over the phone by calling our Exeter office,
on 01392 888444, or our Barnstaple office (North Devon Gazette only),
on 01271 344303.
Unfortunately we cannot take Announcements or Articles for Sale
adverts over the phone, these must be submitted online or by posting
us a coupon from the paper.
You can order a subscription over the phone by calling our distribution
department on 01392 888580.
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•
My
order has been saying 'Waiting' for hours now, why is it not being
accepted? »
Our online ordering system is not yet entirely automated. When you
submit an order to us it will stay 'Waiting' until a member of staff
at our end manually processes your order. Therefore if you have
placed your order at the weekend or outside of normal working hours
your order will not be processed until the next working day. Please
only call us if your advert is still in 'Waiting' after midday the
day before publication.
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My
order is showing up as 'Failed', why? »
If your order has been marked as 'Failed' please first check that
you are reading your orders status and not the key. If you are certain
your order has been marked as failed call your local newspaper office
for help.
Sidmouth and Exmouth: (01395) 578281 /579368
Barnstaple: 01271 344303
This usually
happens if you have attempted to advertise an item under the wrong
category.
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•
I
am trying to register as a new member but when I click 'Submit Details'
the page just reloads and doesn't go any further »
This happens when you have either missed out a required field or
filled in a field incorrectly. Please do not use any characters
in your address and telephone number fields other than a-z and 0-9.
Please do not put your telephone number in brackets or use any dashes
(01234) 567890 or 01234-567890 WILL NOT be accepted.
If you are still having trouble please call 01392 888489 for assistance.
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I
have already registered on your website but I can't log in »
Currently membership to our Property, Jobs and Motors Search pages
is separate to our Advert Booking, Forums and Subscriptions membership.
This means you will have to re-register on our Advert Booking service
even if you already have a Property, Jobs or Motors account.
If you are sure you have already registered on our Advert Booking
service, but it still isn't letting you log in, double check the
email address and password combination you are using. If you are
sure that at least the email address is correct click the 'Forgotten
your password' link. Your password will then be emailed to you.
You will not be permitted to register another account using an email
address that has been already registered. If you get this message
please follow the 'Forgotten Password' link to be sent the password
for your existing account rather than creating a new one.
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•
I
have changed address/email/telephone number or I wish to change
my password. How do I update these details? »
You do not have to create a new account when you change any of the
above. To change the details on your existing account click the
'Log in' link within the 'Membership' box in the right hand column
of our site. Enter your email address and password - If you are
updating your email address or password please enter the address
and password you originally registered with.
Once you are logged in, an 'Update your details' link should appear
under your name in the 'Membership' box in the right hand column.
Follow this link.
Here you can change your details and password if you wish. Click
the 'Submit Details' button. If you are taken back to the website
home page your details have been accepted.
If you have changed your email or password you will need to use
these new details to log in from now on.
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