Apology after council tenants’ bank details sent to wrong addresses
EAST Devon District Council has apologised to tenants after their bank details were sent to the wrong addresses following a “highly unusual mistake”.
An internal investigation has been carried out to ensure the mistake does not happen again, a spokesman told The Midweek Herald.
Council house tenants in Honiton were among those affected by the error and they raised the alarm.
The spokesman explained: “In preparing rent accounts for the new rent year, the council has been informing tenants of the new rent payments due after the annual rent increase is applied.
“In a small number of instances we have discovered that incorrect details have been sent out.
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“The council has apologised to the tenants concerned and has undertaken an internal investigation to ensure that the mistake is not repeated in the future.”
The spokesman added: “The council makes available a variety of methods to enable tenants to pay their rent and operate an efficient and effective system of rent management.
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“It is highly unusual for a mistake to be made in this area of work and we were quick to rectify the problem once it was known to us.”
A tenant, who was affected by the mistake, says she is pleased the council has taken action to ensure a similar error does not occur.