Axminster Surgery getting a shot in the arm

PUBLISHED: 08:55 16 February 2016 | UPDATED: 08:55 16 February 2016

Ann Veit, secretary of the patients participation group.

Ann Veit, secretary of the patients participation group.


Work on extending Axminster Medical Practice is well under way and officials say the inevitable disruption is being kept to ‘an absolute minimum’.

Ann Veit, secretary of the patients’ participation group (PPG), said the staff very much appreciate the forbearance shown by the vast majority of patients.

“It will all be worthwhile when completed, increasing the consulting facilities dramatically,” she said.

Mrs Veit outlined ongoing improvements for patient care being adopted at the surgery.

She said: “A new innovation being planned is an automatic texting system which will send texts to patients to remind them of appointments and give out general information such as flu jab availability etc.

“To establish this system, the practice will require people’s mobile number and their signature, giving permission to send them texts. Forms will shortly be available at the surgery to complete and return.

“Patients may also meet volunteers from the PPG handing out these forms in the waiting rooms and explaining their function. One of the benefits of this system is to reduce the number of missed appointments that occur every week and make available appointments no longer required. It will also act as a reminder for the all-important flu jab each year.

“The new telephone system appears to be settling in and patients are becoming familiar with the codes they need to make direct contact with the various services. We hope they are finding the feature beneficial and time-saving.

“The practice and the PPG are still encouraging patients to use the online system for ordering repeat prescriptions and making appointments. Should they wish to use the online system but are not yet registered for online activity, they should contact reception for security details and the availability of training should it be necessary - telephone 01297 32126.

“Lastly, There has been a change in the organisation structure of the PPG. Mike McAlpine has completed his two-year tenure as chairman and has stepped down. He will remain a member of the core group. Many thanks are due to Mike for establishing the PPG and developing the services it offers to the practice.

“At the January meeting, Shelagh Fearnley was elected chairman. A founder member of the core group of the PPG, she accepted the nomination and will take over the role immediately. We all wish her the greatest success.”

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