Help for energy price rise victims

PUBLISHED: 06:59 11 September 2015

Opening hours at Honiton's Citizens Advice Bureau have been revised and extended. Ref mhh 9627-36-15SH. Picture: Simon Horn

Opening hours at Honiton's Citizens Advice Bureau have been revised and extended. Ref mhh 9627-36-15SH. Picture: Simon Horn

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Honiton-based East Devon CAB says it is ready to help people facing bigger bills

East Devon Citizens Advice Bureau (CAB) is looking to help people who may be experiencing potential increases in energy costs.

With many fixed tariffs having ended in August, unsuspecting energy consumers who do not switch providers may be faced with increases of as much of £137.

For consumers whose tariffs have not yet ended, there is a six-week window in which to change provider before the end of any deal, where a supplier cannot charge exit fees for switching, nor can they charge higher rates whilst a switch is in progress.

East Devon CAB, based at Honiton Library, is part of an Energy Best deal project. The scheme guides people through the switching process if they need support with this.

It is also great for helping introduce people to schemes such as Warm Homes Discount or budgeting advice to help them manage their bills through the winter. Chris Griffiths, CEO of East Devon CAB, said: “Our charity would be delighted to help people with their energy enquiries. All they need to do is come to our offices during our usual opening hours and ask for an Energy Best Deal interview.

“They can also request this by phoning our Adviceline number on 03 444 111 444.”

Honiton CAB opens from 9.30am to 12.30pm on Mondays, Tuesdays, Thursdays, Fridays and Saturdays.

It also opens again on Mondays from 4pm to 7pm, but is closed on Wednesdays.

The Citizens Advice service helps people to resolve their problems and as part of the UK’s largest advice provider is equipped to deal with any issue, from anyone, spanning debt and employment to consumer and housing plus everything in between.


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