Holiday horror: No plug? Use a lemon!
PUBLISHED: 09:28 17 June 2009 | UPDATED: 23:41 15 June 2010
A TURKISH holiday that should have been full of Eastern promise turned into a £1,000, two week nightmare for a Seaton couple.
A TURKISH holiday that should have been full of Eastern promise turned into a £1,000, two week nightmare for a Seaton couple.Mike and Elaine Newton, from Mead Way, said they were horrified to discover their hotel was not five star as expected - but five 'suns,' and run down.They booked the holiday through Goldtrail Holidays and say that, although they were told it was all inclusive, they were charged £25-a-week for air conditioning, extra for an English breakfast, and the 'open' bar closed at 11pm.Elaine, aged 54, said: "The tour rep said it wasn't five star, but five 'suns,' which is a different rating in Turkey. She said it was equivalent to a three star. I don't think it was even a three star."It was very, very basic and run down. "When we were told we would have a five star, we thought we were getting a bargain. But there were many people who went there who paid a lot less than us."I love Turkey, especially Icmeler, where we stayed, but the accommodation spoiled it. It was so bad that we had to eat out most of the time as we couldn't stay in the hotel to eat. "The entertainment was absolutely appalling. We spent more money eating out and on entertainment than what the whole holiday cost. "We've paid less for Butlins holidays and got more for our money.Mike, 75, added: "The door handles fell off the patio doors the night we arrived and they were still there the day we were leaving. "The telephones didn't work in the room, and when we found we had no plug for our sink we were advised to use a lemon."A spokesman for Goldtrail Holidays said the issues raised would need to be fully investigated.He said: "We can, however, confirm that our website description for this hotel clearly states that the air conditioning is payable locally and that locally produced soft and alcoholic drinks are included from 10am to 11pm.