Honiton’s Cosmic to launch ‘help desk’ for online users

PUBLISHED: 07:00 17 October 2015 | UPDATED: 16:08 19 October 2015

Cosmic trainer Lizzie Whitchurch, chief executive Julie Hawker and social media specialist Helen Bottrill.

Cosmic trainer Lizzie Whitchurch, chief executive Julie Hawker and social media specialist Helen Bottrill.


A Honiton-based digital agency has launched a new scheme which gives anyone the chance to ask questions and receive help and support online from local experts.

Cosmic has started up #CosmicHour - an hour on Twitter during which anyone can ask questions about websites, 
digital marketing and basic technical support.

It will begin this Thursday (October 15) from 1pm and continue every week at the same time.

Although support is provided via Twitter all week long, these focused support hours will be at specific times to share people’s experiences and ideas with organisations who need support online.

The company hopes that #CosmicHour will become an asset to the local digital economy in supporting organisations to do more with their digital marketing.

Vicky Moss-Crump, Cosmic’s operations manager, said: “The idea for #CosmicHour is born out of our now retired Happy Hour programme, which offered a ‘live’ seminar to give the latest tech updates and digital marketing advice.

“It has developed into an online help desk for all things digital and I can’t wait to see the difference it can make for those who struggle with digital marketing.”

To get involved in #CosmicHour, log into Twitter and search the term ‘#CosmicHour’.

Once you can see the hashtag feed then you can contribute by asking questions and sharing your experiences while digital marketing experts answer your questions and give you hints and tips to progress your digital ability.

Vicky added: “An example of the types of questions we’ll be answering is “How can I make Twitter work for my business? #CosmicHour”.

“We have also included a helpful guide to making the most of #CosmicHour.”

For more information, call Cosmic on 0845 0946108.

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