IMPROVED services have increased customer satisfaction for First Great Western in Devon and Cornwall, according to a survey.
IMPROVED services have increased customer satisfaction for First Great Western in Devon and Cornwall, according to a survey.
The National Passenger Survey (NPS), released by independent rail watchdog Passenger Focus, show a customer satisfaction score of 82 per cent - a two per cent increase on last year, and up 10 per cent since 2007.
Customers commented on the helpfulness of staff, ticket buying facilities, train running information and how well delays were dealt with.
FGW managing director Mark Hopwood said: "These are fantastic results and I'm very proud of all my colleagues who have helped to achieve them."
The survey shows that over the last 12 months, 92 per cent of its trains arrive n time. And compared to five years ago, the number of passengers has increased by 56 per cent.
The train operator has been working with local councils, the Community Rail Partnership and other groups in the area to improve services for customers.
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules here