Marks and Spencer apologies for phone calls
PUBLISHED: 07:52 21 May 2008 | UPDATED: 21:50 15 June 2010
WHEN Marks and Spencer announced it was opening a food store in Honiton Kathy Hayward was overjoyed.
WHEN Marks and Spencer announced it was opening a food store in Honiton Kathy Hayward was overjoyed.She was a fan of the quality chainstore - until she started getting telephone calls for the new shop.The calls started two years ago and, despite a number of lulls, continued up until Friday last week, when your Herald intervened.Mrs Hayward, 54, and husband Brian, 74, believe they have answered at least 150 calls for Marks and Spencer and want some peace."The problem has been caused by the way the company is displaying the code for Honiton on its website," said Mrs Hayward."There is a digit missing, but an extra digit appears on the number, meaning people come through to me instead of the store."It's been horrendous. On one day alone, I received 30 calls."I could be sitting in my garden when the phone rings. I dash in and find the person on the other end is calling about a job in Marks and Spencer.Mr Hayward has written to the company's Chairman's Office and received apologies and a total of £60 in gift vouchers.A letter from Marks and Spencer last November said: "We can fully appreciate how annoying the unsolicited calls you received have been, and we can only say how sorry we are that this has happened."The letter also said: "We hope your future experiences with Marks and Spencer are more pleasurable."Mrs Hayward said: "After that, the calls stopped for a while. They started again this week, again with people answering a recruitment advertisement on the company's website."When the Herald contacted Marks and Spencer last Friday a spokesperson immediately checked the website and located the problem.Sarah Bradshaw, the manager of Marks and Spencer's Honiton store, said: "We are extremely sorry that Mrs Hayward has been receiving calls intended for Marks & Spencer. "Unfortunately our store number was displayed on our website with the space between the area code and the actual number in the incorrect place. "Once we were aware of the problem, we rectified it immediately. "We have also apologised to Mrs Hayward personally and agreed that we will look to change the store number if she continues to receive unintended calls.