Axminster facing town centre disruption during gas pipes upgrade

PUBLISHED: 07:01 28 November 2019 | UPDATED: 15:42 28 November 2019

Gas pipe workers with Wales and West Utilities. Picture: WWU

Gas pipe workers with Wales and West Utilities. Picture: WWU


Gas providers have pledged to keep disruption ‘to a minimum’ during a two-month scheme to upgrade supply pipes in Axminster town centre.

Wales and West Utilities is to start work on the £37,000 project in South Street on January 6.

Barring any engineering difficulties, it expects to finish the works by the end of February.

During the upgrade there will be parking restrictions and some road closures.

Wales and West Utilities says it has worked closely with Devon County Council to carefully plan this work to minimise disruption and all businesses in the area will be open as usual throughout.

A traffic management plan will be in operation throughout the work.

In a letter to residents the company says: "There will be parking restrictions on South Street from January 2 until February 26. South Street will be closed from February 7 to 26, with potential road closure of Lyme Street from February 7 to 12."

Roxanne Whittaker, project manager for the gas pipe upgrade, said: "We know that working on roads like these is not ideal, but it really is essential to make sure we keep the gas flowing to homes and businesses in the area, and to make sure the gas network is fit for the future.

"While most of the gas network is underground and out of sight, it plays a central role in the daily lives of people across Axminster.

"Whether it's heating your home, making the family dinner or having a hot bath, we understand how important it is for your gas supply to be safe and reliable and there when you need it.

"We're looking forward to speaking to local people, letting them know what we have planned and how we'll be working hard to keep disruption to a minimum."

Wales & West Utilities's customer service team is ready to take calls about our work. It can be contacted on freephone 0800 912 2999 or

Alternatively, you can contact the company on Twitter @WWUtilities or

The company has a multimillion-pound, 30-year gas pipe investment programme which began in 2002.

Old metal pipes within 30 metres of buildings are being upgraded to new long-lasting plastic pipes with a lifespan of more than 80 years.

Wales and West Utilities, the gas emergency and pipeline service, is rated the top utility company in the UK for customer service.

If anyone smells gas, thinks they have a gas leak, or suspects carbon monoxide poisoning, they should call us on 0800 111 999 and our engineers will be there to help, day or night.

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