East Devon rail passengers asked to nominate customer service heroes

PUBLISHED: 11:58 25 September 2020

Axminster Railway Station. Picture Chris Carson

Axminster Railway Station. Picture Chris Carson


East Devon train passengers are being asked to share their stories of exceptional service by South Western Railway (SWR), which operates between Axminster, Honiton and Cranbrook.

The company wants to hear about staff members who have gone ‘above and beyond’ to make their journey enjoyable.

A spokesman said: “SWR is committed to putting customers at the heart of everything it does and is looking to celebrate the hard work and dedication of colleagues who have helped made journeys easier, more enjoyable or safer during this difficult time.

“Do you have a great story about a train guard recovering your phone? Has a member of station staff helped you or a loved one to get where you needed to go?”

“Customers can submit any story, big or small, about frontline colleagues who have made a difference to them.”

Shortlisted staff will be profiled and celebrated throughout National Customer Service Week on social media between Monday, October 5, and Friday, October 9.

Customers can nominate their ‘hero’, including a brief description at: southwesternrailway.com/ncsw.

The deadline for nominations is Friday, October 2.

Alan Penlington, customer experience director, said: “National customer service week is a great opportunity to celebrate the hard work and dedication of our frontline colleagues who have helped deliver excellent customer service.

“These have been difficult times, but our SWR team has been helping customers, including many key workers, to get where they need to be throughout the crisis.

“So, we’re giving customers the opportunity to say thank you to frontline staff who have made a difference to them by nominating someone as a ‘customer service hero’.”

Operating more than 1,800 services each weekday across the network, SWR employs more than 5,000 employees and provides commuter inter-urban, regional and long distance services to passengers in South West London and southern counties of England and Island Line services on the Isle of Wight, as well as providing connectivity to the ports and airports in the region.

Further details can be found at: http://bit.ly/NCWS2020.

If you value what this story gives you, please consider supporting the Midweek Herald. Click the link in the orange box above for details.

Become a supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Comments have been disabled on this article.

Latest from the Midweek Herald