TRIP: at your service

PUBLISHED: 11:51 19 November 2008 | UPDATED: 22:39 15 June 2010

FOLLOWING a recent front page story in our Honiton edition, users of TRIP Community Transport Association services, which provides transport to hospital and other appointments, have written to the Herald to praise the individually-tailored service they re

FOLLOWING a recent front page story in our Honiton edition, users of TRIP Community Transport Association services, which provides transport to hospital and other appointments, have written to the Herald to praise the individually-tailored service they receive.n It was very interesting to read the comments made about TRIP recently.Over the years, we have used the TRIP service - the service they gave my husband over the last few years of his life was marvellous. Since that time, I now rely on TRIP for their service to the community. Where on earth would you get volunteers who not only drive you from your door to hospitals here and Exeter, Axminster, etc, and then wait for you, sometimes an hour or more?A local response service and ambulance cannot cover the needs of the elderly and we are very lucky to have TRIP to augment those services.Elvira Jackett Millhead Road Honitonn I felt rather cross with the lady who said that a free bus service to the Royal Devon and Exeter Hospital would be better than using TRIP. She does, of course, have the right to air her views, but I wonder if she knows that all TRIP drivers are volunteers. A more helpful, considerate, kind group of people would be hard to find.I am carer for my husband, who always needs help, and can vouch for the truth of this. We are picked up from home and returned. We have used their services so very often, I sometimes feel guilty.When appointments take hours to complete, these volunteers are there for us. Sometimes we can ring them on our mobile to let them know we are ready to return home, otherwise they wait for us. How could we be sure of this comfort if a free bus service took over? We know the bus drivers just could not do it! No-one can be in several places at one time.The office staff at TRIP are always polite and helpful. Even when we have been given a last minute appointment, they still do their best to fit us in and generally succeed.Occasionally, we have had to take a taxi and those fares are hard on a pensioner. TRIP costs a great deal less due, in a large part, to the volunteer drivers.K E ShandHonitonn I would like to say TRIP, to us, has been a life-saver. My husband's health has deteriorated and TRIP have been there to get him to surgery, hospitals (Honiton and Exeter), physio and, not only get him there, but help in and out of the house when needed, wheelchairs, deliver him to the right place for his appointment and then waiting, no matter how long he's been kept and then return home.Without them (we have no transport), I don't know how we would have managed. We've also never been late for appointments. Their drivers are all volunteers, giving up their own time for us. Their cars are clean and warm and comfortable. They themselves are polite and very caring. If you share a car to Exeter it costs only £13 and you get a refund, if you qualify. We had to use taxi services several times when TRIP was closed and our costs were £35 each way.Mr and Mrs KlimaFairfield Gardens Honitonn PRIOR to the opening of TRIP in Honiton, life was very difficult for the frail and elderly people in Honiton.I can remember seeing those people struggle to walk up the hill, past the railway station, en route to the doctor's surgery or hospital, At times, because of adverse weather conditions, I believe people were unable to keep their medical appointments.When TRIP opened, life changed completely for them. The TRIP office is open in New Street on five days of the week. The staff are most polite and obliging and will do everything in their power to meet with your requirements, all at a very minimum cost.I feel we should do everything within our means to help to keep TRIP in operation.Without TRIP, life would be very difficult for the elderly people in Honiton and district.MR J O'BRIENHonitonn I WAS surprised and upset to see the front page article about TRIP.When my husband was advised not to use his car we started to use TRIP and the Ring and Ride. Since Eddie died, TRIP has taken me to hospitals in Honiton and Exeter and, with many friends, I have enjoyed outings.The drivers are always helpful. It is a door-to-door service.I know many people who do not have this service where they live. They'd like a TRIP!We are so lucky to have TRIP and a ring and ride.I know I will continue to use both services as well as many of my friends, people I have met on the trips. Elizabeth StoreyHoniton


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