TRIP's drivers are all volunteers

PUBLISHED: 09:43 19 November 2008 | UPDATED: 22:37 15 June 2010

I felt rather cross with the lady who said that a free bus service to the Royal Devon and Exeter Hospital would be better than using TRIP.

I felt rather cross with the lady who said that a free bus service to the Royal Devon and Exeter Hospital would be better than using TRIP. She does, of course, have the right to air her views, but I wonder if she knows that all TRIP drivers are volunteers. A more helpful, considerate, kind group of people would be hard to find.I am carer for my husband, who always needs help, and can vouch for the truth of this. We are picked up from home and returned. We have used their services so very often, I sometimes feel guilty.When appointments take hours to complete, these volunteers are there for us. Sometimes we can ring them on our mobile to let them know we are ready to return home, otherwise they wait for us. How could we be sure of this comfort if a free bus service took over? We know the bus drivers just could not do it! No-one can be in several places at one time.The office staff at TRIP are always polite and helpful. Even when we have been given a last minute appointment, they still do their best to fit us in and generally succeed.Occasionally, we have had to take a taxi and those fares are hard on a pensioner. TRIP costs a great deal less due, in a large part, to the volunteer drivers.K E ShandHoniton


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